We booked a Bed and Breakfast called The Ice Palace Inn in Leadville, Colorado on our road trip out West last month. Apparently, these innkeepers are deceptive in more ways than one. First off, they don't advertise that they're a gay B&B. All my correspondence and telephone calls were with a woman named Sherry Randall, who we assumed was married since she referred to the innkeepers as "we". Since arriving at the B&B, all communication has been done with someone named Marcie Stassi, who we've never heard of. Upon returning to NY, we googled their names and discovered they are lesbians who run a B&B catering to gay guests.
The Ice Palace Inn has a very tight opening to check in - between 4 and 6 pm. We obviously managed our itinerary that day so we would arrive around 4:30. We showed up. The innkeepers did not. Instead of being greeted at the door by Sherry and oriented to our surroundings, we found an envelope taped to their front door with a key inside along with a letter from some woman named Marci! The letter told us there was a problem with the room we had booked, a water problem, I believe and we were supposed to take another room. We had specifically booked the room we wanted so this was the first of many ways in which the Inn broke their commitment to us. The letter directed us to go in a strange house by ourselves in a strange neighborhood! Can you imagine a single woman doing this! Once we were in the house, we were supposed to find a telephone to call Marci to tell her what we wanted for breakfast! She signed it - "Have a great night!" Yikes! Does Colorado have something called self-service B&B's?? We're an elderly couple who have traveled both in the US and Europe and normally stay in B&Bs. This whole situation was most peculiar and unsettling.
Since there were no other envelopes on the door, we had to assume we would be the only people in the house and would have to address all the situations that might arise. When darkness approached, lights would need to be turned on inside and outside the house for our safety. This is not a guest's responsibility. The outside temperature was already in the mid-forties. Heat may be required so we would have to figure out how to regulate the inside temperature. This is not a guest's responsibility. A ringing telephone would pose a dilemma - to answer it or not. Or what if someone knocked on the front door? This is not a guest's responsibility. And were we supposed to wander around the kitchen looking for snacks or tea and coffee and cups or spoons?
We therefore responded to the letter on the door by informing this woman named Marci that all of this was most unsettling to us and not according to an innkeeper's responsibility, nor to our contract. We now had to look elsewhere for overnight accommodations and requested that our $51 deposit be refunded. We never received an email and finally we wrote Marci after we found that she had charged us the remaining $51 on our bank statement! $102 for what!!! This matter is now being litigated and we are hopeful that we will see our money again or at least the Colorado licensing board will be made aware of these absentee innkeepers.
I have posted this review on TRIP ADVISOR and YAHOO TRAVEL as well in hope that other travelers will be spared this nasty experience. When you're retired and living on social security, $100 is a lot of money to lose!
UPDATE:
Since posting this review, Sherry Randall has contacted me to inform me that I have been mistaken. Ms. Randall writes, "I am only an employee of the Ice Palace Inn and my responsibilities include reservations only. The inn is not targeted to gay couples as you have wrongly suspected... Please remove my name from your posts and your accusations regarding my sexuality as it is private and since you do not know me personally, it is rude of you to advertise this publicly."
I submit the following descriptions that are readily available on the Internet. It's obvious that Ms. Randall has suffered some kind of memory loss.
Go Magazine: (gomag.com) - "The Ice Palace Inn
'Yes, we certainly are; we are lesbians and we are very friendly to everyone.' Owner Sherry Randall’s candid answer to my 'Is your B&B lesbian-friendly?' reflects the warm and open atmosphere of her inn located in Leadville, Colorado. 'Leadville’s gay community is ‘out’ more than it is in my hometown in Michigan. One of our main objectives was to have a place where we could cater to the gay and lesbian communities without facing the homophobia we have experienced in other areas.' While Leadville is a small town, don’t expect its residents to be anything less than friendly and accepting. Randall describes it as a diverse population where every lifestyle is accepted. Randall’s dedication to guests’ comfort is obvious in the décor and with each delicious homemade meal she makes."
Fodor's Review: Rooms in this lovingly restored Victorian—some with jetted tubs for two—have period antiques and luxurious featherbeds. Innkeepers Sherry Randall and Marcie Stassi are just as inviting.
wehonews.com - Colorado, which was the MOST "Homophobic" State in the Union until very recently, does not have a lot of gay accommodations but here is a list of the most important ones around the State... Ice Palace Inn B & B, 813 Spruce St., Leadville, http://www.icepalaceinn.com
purpleroofs.com - Your LGBT key to world travel
Lesbian Owned Clientele Welcomed: Gay Men Lesbian Bisexual Straight
813 Spruce St., Leadville, CO, 80461, USA
Lodging Type: Inn
Hosts: Sherry & Marcie
(LGBT (or GLBT) is an initialism referring collectively to lesbian, gay, bisexual, and transgender people)
directory.mountainprideconnections.com - Mountain Pride Connections Business Directory : GLBTQ-Friendly Businesses in Boulder, Colorado and Beyond:
Ice Palace Inn
813 Spruce Street
Leadville, Colorado 80461
Innkeeper: Sherry Randall
Romantic guest rooms, gourmet breakfast, exquisite scenery. Elevation 10,202 feet. The highest B&B in America. Lesbian-owned and operated.
b&bfinder.com - lists both Randall and Stassi as innkeepers.
colorado-bnb.com - lists only Sherry Randall as the innkeeper
todaysbedandbreakfasts.com - lists both Randall and Stassi as innkeepers
bedandbreakfast.com - lists both Randall and Stassi as innkeepers.
innsofcolorado.org - lists only Sherry Randall as the innkeeper
Lodging-world.com - "Welcome to the Ice Palace Inn, fall in love with Leadville at the Top of The Rockies in the highest bed and breakfast in North America. Experience the beauty of Colorado while pampering yourself with the luxury of a gourmet breakfast, suites with private air-jetted tubs that sit within a three story turret with panoramic mountain views, and in-room sterno fireplaces. Immerse yourself in the enchantment of Victorian elegance in this 1899 home, and you'll discover why it was voted America's Best Mountain Retreat in 2005 by Inn Traveler magazine.We look forward to your stay!. Sincerely, Innkeepers Marcie Stassi and Sherry Randall."
hotel-contacts.com - "Sherry and Marcie were charming hosts."
uptake.com - If you ever find yourself in Leadville, COME STAY AT THE ICE PALACE INN! Sherry & Marcie (& their cat Charlie) are excellent hostesses & went above & beyond the call of duty.
pettprojects.com - "Sherry and Marcie welcomed me at their bed and breakfast after my train trip and a stroll around the town."

